Frequently Asked Questions:
General Ordering Questions
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1. How do I review the status of my stamp order? You can click the Order Status button on the top of the Ink Stamp Store web page, or you can call us toll-free at 1-888-422-6122. 2. Why did the recent order of stamps arrive on different days? Since each box of stamps or accessory items may be packaged separately, it is possible for your items to arrive on different days-even when they're shipped on the same day. All of your items should arrive within a couple of days of each other. If the items ordered do not, we want to ensure first rate protection so please contact our Customer Service department at 1-888-422-6122. 3. How do I get in touch with Ink Stamp Store about stamp printing services? The toll free line for our Customer Service Team or to order checks is 1-888-422-6122. The department operates from 9AM - 5PM CST Monday through Friday Central Time. You can also reach us by mail at P.O. Box 340 Worth, IL 60482-0340. You can also reach us via e-mail at [email protected]. 4. How soon will I receive my order?
5. What should I do if my computer is having trouble ordering products off the Ink Stamp Store web site If your browser is a version older than Internet Explorer 3.0, this is most likely the problem. You can upgrade Internet Explorer at http://www.microsoft.com/windows/ie/previous/default.mspx . We also recommend Firefox. You can get more info on Firefox at http://www.mozilla.org/products/firefox/ . 6. Are all browsers compatible to order checks online from Ink Stamp Store? Your web browser should be a version of Internet Explorer 10 or higher to place an order online with Ink Stamp Store. Our site is designed to work with Internet Explorer, Firefox, Mozilla, and Netscape. In addition to a newer browser version, ordering online requires certain browser features to be enabled. You must be enabled to accept cookies because we use cookies to hold information about your check order. 7. If I get an error message, how should I respond? If you get an error message while ordering please call our customer service department at 708-433-4219, or send us an e-mail at [email protected] . 8. What credit cards does Ink Stamp Store accept for online check orders? We accept VISA, MasterCard, Discover, American Express for orders placed online. 9. Will Ink Stamp Store notify me when my online order has been received? Yes. First you will see an Order Confirmation Page with an order number as soon as you place your order. After the order transmits to us, you will receive an e-mail confirming your order. 10. What is Ink Stamp Store return policy on products? Ink Stamp Store at it's sole discretion will replace or refund any product it deems defective. Ink Stamp Store does not accept returns on custom printed products. Ink Stamp Store is not responsible for any typographical errors on any custom printed product submitted through our web system. If Ink Stamp Store does choose to issue a refund on a custom printed product, there is a 50% restocking fee that is applied to all orders. Ink Stamp Store does not refund any portion of outbound shipping charges. If a customer chooses to return a product, the customer is responsible for all return shipping charges. If a product is refused, or not forwarded by the USPS to an address, the customer is responsible for all charges for the product being returned to Ink Stamp Store, and all outbound charges to ship the product back to the customer. Ink Stamp Store will accept returns on non custom printed products within 21 days of the original sale date. There is a 25% restocking fee for all non-defective non custom printed products returned to Ink Stamp Store. 11. Can I cancel a web order after it's placed with Ink Stamp Store? If the order is not printed you can cancel an order with a $ 5.00 service charge per line item. If the order is already printed, the order can not be cancelled, only the shipping charges can be refunded less a $ 5.00 service charge. 12. What happens if my items are returned to Ink Stamp Store by the Post Office or FedEx? Ink Stamp Store will make every effort to contact our customers once the package has been received back from the post office or FedEx. There is a flat fee per shipment returned of $ 4.50 plus the cost of the shipment method of your choice to re-ship your product out. 13. How long do I have to notify Ink Stamp Store about a problem with my order? Ink Stamp Store make every effort to service our customers needs regarding there order. Ink Stamp Store needs to be notified within 90 days of the date of order with any problems with the order. This included non-receipt of merchandise, problems with the product, missing items, or any other issue that may arise.After 90 days from the date of an order, Ink Stamp Store is not responsible or liable for any missing product or items from the order, or for any additional problems occurring with the order or products. 14. Can I have FedEx deliver to a P.O. Box? No. FedEx deliveries can not be mailed to a P.O.Box. |